We Want You!

New York Pilates is seeking a Seasonal Student Support Coordinator to support our Hamptons studios during the peak summer season.

This role is a unique hybrid of in-studio experience + customer support ownership. As the CS Coordinator you’ll be the on-the-ground extension of our HQ-based partnership/events team, and our NYC-based Student Support team, ensuring a seamless, high-touch experience for every student.

You’ll serve as the bridge between students, studio teams, Customer Support, and NYP Partnerships to keep communication tight, resolve issues in real time, and elevate the overall student experience across all Hamptons locations.

This is a part-time schedule (~20 hours/week) with a combination of in-studio presence and remote support coverage that maintains flexible availability for weekends, peak summer dates, and in-studio events/partnership activations. If you’re energized by fast-paced environments, love working with people, and can seamlessly move between in-person interactions and digital support channels then this role is for you.

The Role

• Serve as the key liaison between Customer Support, Partnerships, and NYP leadership, ensuring clear communication and seamless execution of promotions, updates, and initiatives
• Own weekend student support channels (SMS, chat, email, phone), delivering fast, thoughtful, and on-brand responses while resolving booking, account, and scheduling issues end-to-end
• Act as the on-the-ground point person across Hamptons studios (Fri–Mon), building strong student relationships and supporting smooth daily operations
• Troubleshoot real-time issues across scheduling, communication, and studio flow, escalating when needed and ensuring full resolution
• Support events and partnership activations, assisting with logistics and execution to deliver a polished, high-touch student experience
• Identify trends, flag recurring issues, and surface opportunities to improve the overall student experience

Requirements

• 2+ years of experience in customer support, hospitality, retail, or fitness
• Strong communication skills, both in-person and written
• Comfortable managing multiple communication channels simultaneously
• Highly organized, detail-oriented, and able to prioritize in a fast-paced environment
• Proactive problem solver with a calm, solutions-first mindset
• Must be based in the Hamptons for the summer season (May - Sep)
• Must be available to work a part-time schedule (~20 hours/week) with flexibility and open availability to support in-studio events and partnership activations as needed

Why You’ll Love Working With NYP!

• Competitive Pay: $28–$30/hour 
• Benefits: Access to NYP studio perks and exclusive retail discounts during the seasonal term.
• Wellness: Complimentary Pilates classes and access to the NYP studio experience.
• Impact: Own a highly visible, cross-functional role connecting students, studios, and leadership, bringing a critical seasonal function to life on the ground in the Hamptons.