Director of Retail Operations & Production

“New York Pilates is about community and creating a space where people feel at home, leave their day behind and get into their bodies” - Heather Andersen, Founder & Owner

We Want You!

New York Pilates is looking for a Director of Retail to take our in studio and online shopping experience to the next level! Reporting directly to our founders, you will spearhead our retail division, managing all aspects from market research to inventory and production. You’re the ideal candidate if you are a strategic thinker who can identify market opportunities, develop product lines, and streamline operations to drive retail success. The ideal candidate will have a passion for fitness, exceptional product development skills, and the ability to lead a dynamic retail team. This will be a hybrid role based out of New York City as the Director of Retail will be required to check in on studios, their inventory, merchandising, and work with local vendors. 

The Role 

• Studio Sales: Manage retail sales across all studios. Responsible for setting weekly, monthly, and quarterly sales goals per studio. 
• Vendor Management: Build and maintain vendor relationships, negotiate pricing, and source new retail ideas (e.g., beauty, apparel).
• Merchandising: Monitor trends by visiting competitors for merchandising insights to identify display and merchandising opportunities and standards within each studio. 
• Inventory Management: Organize and operationalize retail processes using clear spreadsheets and inventory tracking tools. Allocate inventory based on sales, attendance, and location; maintain inventory lists and visual merchandising standards.
• E-Commerce: Oversee all e-commerce purchases, managing orders from placement, to fulfillment, to delivery. 

• Retail Production & Logistics: Collaborate with design teams on product development and production, manage vendor relationships and inventory logistics, and maintain back-end retail platforms (MBO, Shopify) for product details, pricing, and inventory. 
• Customer Service: Gather real-time customer feedback through daily studio visits and ensure familiarity with all product offerings and collaborate on customer policies and verbiage.
• Market Analysis & Product Development: Research trends and competitors, suggesting new products and developing SKU strategies.
• Retail Strategy & Sales Growth: Drive sales strategies both in-store and online, adjusting based on sales data and trends.
• Leadership & Financial Management: Lead retail teams, set budgets, analyze profitability, and foster growth.

Requirements 

• BA in Retail Management or Business or 5+ years of relevant experience 
• Extensive experience in retail management, ideally within the boutique fitness or wellness industries.
• Proven ability to develop successful product lines, manage production processes, and optimize inventory.
• Expertise in market research, SKU management, and supply chain oversight.
• Eye for design and visual merchandising experience, a plus 
• Demonstrated history in vendor management and negotiations 
• Working knowledge of Microsoft Excel 
• Ability to communicate clearly and effectively with various teams and personalities 

Bonus Points! 

• Passion for the fitness and wellness industry, with a keen eye for trends.
• Co-Collaborating with Teams 
• Excited by photography 
• Strong leadership skills

The Offer 📑

We are building an A+ team with talented individuals. And we are here to help you along the way! Here are some of the great perks you get working with us!

Competitive Compensation💸

Things we take into account when calculating the compensation are global averages per skillset, your local cost of living, your skills, and your experience. 

• $100,000-$130,000 + bonus

PTO🏖 

Our teams work hard, and we never want burnout to happen! So we are here to create a balanced environment. Just make sure you provide enough notification to your team members, so we can balance the workload of your fellow teammates, while you are away! 

Tuition Assistance📚

We love to keep knowledge at the top of our minds, and want our employees to be empowered to learn! So we offer a quarterly stipend that can be used towards internal Continuing Education opportunities. 

Medical & 401k 🏥

Available for full-time employees!

Free NYP Membership ⚡

Our workouts are amazing and we want you to be a part of the community at NYP. Which means taking classes! As an NYP team member, you will receive complimentary classes & NYP guest passes each month (get to work out with friends)! 

50% off retail👗

This role is sourcing, planning and merchandising our retail products! So we also want you to rock it everyday!